Consistency and Quality Control Manager

Job Summary:

We are seeking a highly skilled Expeditor to join our team at Our Team. As an Expeditor, you will play a critical role in maintaining consistency in product execution and ensuring that all products are delivered to standard. You will also be responsible for managing communication between the Front of House (FOH) and Back of House (BOH) teams.

Key Responsibilities:

• Guarantee 100% Recipe Adherence: Verify that all prepared food meets Our Team's standards, follows recipe requirements, and adheres to product sensitivity and plate presentation guidelines.
• Ensure Line Cooks Follow Zoning Guidelines: Ensure that Line Cooks follow zoning guidelines at all times to maintain a clean and organized kitchen environment.
• Stay Up-to-Date on Recipe Changes: Keep updated on recipe changes and ensure that proper recipe procedures are executed daily.
• Streamline Communication: Streamline communication between FOH and BOH Team Members, including communicating ticket times and potential problems with the service staff, kitchen staff, and Managers.
• Manage Throughput Times: Manage throughput times as outlined through Our Team's Brand Standards.
• Keep Food Moving: Keep prepared food continuously moving out of the kitchen to ensure food is delivered timely to the table.
• Conduct Line Checks: Conduct Line Checks to ensure that all food is prepared to Our Team's standards.
• Stock and Organize: Stock and organize product on line, rotate product, and may also organize product in coolers, dry storage, and freezers during non-peak periods.
• Complete Prep Work: Complete assigned prep work for stocking and set up of station. Break down and clean station thoroughly, daily.
• Lead Demos: Lead demos to showcase Our Team's products and services.

Key Decisions:

• Follow and Enforce Recipe Adherence: Follow and enforce recipe adherence and Ecosure standards.
• Prevent Inferior Product: Prevent behaviors that result in inferior product being delivered to the Guest.

Influences:

• Guest Experience: Guest experience.
• Throughput Times: Throughput times.
• Food Waste: Food waste.

Measures of Success:

• Throughput Times: Throughput times exceed company standards.
• Guest Satisfaction: Guest satisfaction scores meet/exceed company standards.
• Ecosure Audits: Ecosure Audits meet/exceed company standards.
• Recipe Adherence: 100% Recipe Adherence (including plating and garnishing final product).

Qualification Requirements:

• Validated Coach: Must be validated Coach.
• Line Station Experience: Must be validated on a minimum of two line stations (preferred validated on all BOH Line Cook Positions).
• Menu Knowledge: Must demonstrate 100% menu knowledge through procedures and product garnishments.
• Stress Tolerance: Must be able to work in a fast-paced, high-volume stressful environment.
• Certified Professional Food Handler: Completed Certified Professional Food Handler Certification.
• Physical Demands: Must be able to walk and stand during entire shift.
• Lifting and Carrying: Must be able to lift and carry sacks and cases of up to 70lbs, up to 20 times per shift: placing these items on high shelves and walk-in freezers.
• Communication Skills: Must speak clearly to communicate with others.
• Hearing Ability: Must be able to hear Cook's and W/W's requests in the midst of loud background noise.
• Reading Ability: Must be able to read orders on the KMS screen.

Competencies:

Passion for the Guest: Actively contributes to fun, friendly, and engaging service.

• Guest Understanding: Understands how their role impacts the Guest.
• Caring Attitude: Displays a caring attitude towards Guests.
• Service Knowledge: Contributes to the Guest experience through knowledge of job and products.
• Service Attitude: Demonstrates a service attitude by providing support to those who are directly serving the Guest.
• Special Requests: Handles special requests in a responsive and positive way.
• Customer Feedback: Utilizes customer feedback to provide a better Guest experience.

Communication: Keeps the lines of communication positive, open, and productive.

• Guest and Coworker Requests: Pays close attention to Guests' and coworkers' special requests to ensure accuracy.
• Conflict Resolution: Responds positively to conflict situations and works to find appropriate solutions.
• Positive Interaction: Keeps interaction positive and productive; avoids conveying negative messages.
• Information Sharing: Shares information with others to raise awareness of potential needs and concerns.
• Active Listening: Listens carefully and attentively to others without interrupting.
• Thoughtful Questions: Asks thoughtful questions to ensure proper understanding of the message being conveyed.
• Pre-Shift Meetings: Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.

Passion and Initiative: Keeps it fun and keeps up with the pace.

• Job Enjoyment: Shows Guests and Team Members that (s)he genuinely enjoys the job.
• Energy and Pride: Displays passion, energy, and pride in doing the job right.
• Urgency and Drive: Works with a strong sense of urgency and drive; pushes for quick, yet accurate results.
• Task Approach: Focuses on the way (s)he approaches a task, not just the task itself.
• Process Improvement: Takes independent action to improve existing systems and processes.
• Brand Promotion: Enthusiastically promotes the Our Team brand and menu items.

Reliability and Accountability: Works hard and delivers quality results.

• Timeliness: Arrives on time and ready to work dressed in proper uniform.
• Shift Meetings: Attends all required shift meetings and is prepared to contribute.
• Waste and Cost Minimization: Minimizes wastes and costs (e.g., maintains proper rotation of inventory).
• Food Quality Issues: Responds to complaints about food quality issues by taking ownership and solving the problem quickly and properly.
• Integrity: Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions.

Flexibility and Stress Tolerance: Knows that anything can and will happen and handles uncertainty in a calm, controlled manner.

• Challenge Handling: Addresses daily challenges and obstacles with confidence and a positive attitude.
• Adjustment: Easily adjusts to meet changing demands and new responsibilities.
• Prioritization: Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift.
• Emotional Control: Maintains an even-tempered demeanor even in stressful situations.
• Problem Handling: Responds calmly to problems and controls emotional reactions.
• Professionalism: Handles him/herself in a professional manner at all times.

Teamwork and Collaboration: Fuels an environment where everyone pitches in and gets along.

• Teamwork Importance: Recognizes the importance of working together to accomplish goals.
• Cooperation: Actively promotes cooperation, respect, and acceptance of all Team Members.
• Positive Working Relationships: Establishes positive working relationships with all Team Members to maintain a productive environment.
• Additional Responsibilities: Takes on additional responsibilities to ensure proper coverage during rush periods.
• Team Member Support: Reaches out to Team Members when necessary to ensure timely completion of all tasks.
• Example Setting: Takes advantage of opportunities to set an example for new or inexperienced Team Members.