Help Desk Engineer
3 days ago
We are seeking a highly skilled Support Center Engineer II to join our team at cb20. As a key member of our support team, you will be responsible for providing technical support to our managed services customers, ensuring that they receive the highest level of service possible.
About the Position
The successful candidate will have a strong understanding of technical products, including installation, configuration, upgrades, customization, and usage. They will also possess excellent communication skills, be able to explain technical terms in a user-friendly language, and have a strong analytical and problem-solving ability. Additionally, they will be able to multitask and promote department success.
Key Responsibilities
* Troubleshoot and diagnose error messages and failures.* Install, configure, maintain, and monitor Windows, Linux, VoIP, PC, Storage, Virtual, Mobile, Server, O365/M365, and Network environments.* Configure, deploy, and troubleshoot patching for devices.* Check and troubleshoot backup jobs/engines.* Participate in 24-hour on-call support rotation.* Ensure system backups are completed.* Create and maintain client and support documentation.
Requirements
* Proven analytical and problem-solving abilities.* Strong written and verbal communication skills.* Exceptional interpersonal skills, with a focus on rapport-building, listening, empathizing, and questioning skills.* Ability to present technical terms in a user-friendly language.* Experience working in a team-oriented, collaborative environment.* 2-5 years of experience in IT engineering.* Strong working experience with installation, configuration, maintaining and managing 2 or more of the following: Virtualized Environments, Networking, PC hardware, Windows Servers, Active Directory, Terminal/RDS, SQL, Backup Engines, Cloud, O365/M365, VoIP.
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