Network Help Desk Technician

11 hours ago


Colorado Springs, Colorado, United States Wendy's Full time
Job Description:

We are seeking a Network Help Desk Technician to join our team at Wendy's. As a Network Help Desk Technician, you will be responsible for providing technical support and assistance to our restaurant locations.

Responsibilities:

  • Support users and restaurant locations via phone, remotely, and onsite visits.
  • Repair and upgrade computers and laptops as needed.
  • Install software applications to specifications.
  • On-call rotation: providing remote and onsite support after normal business hours as needed.
  • Run and terminate network runs as needed.
  • Support our digital surveillance environment (cameras, DVRs, etc.).
  • Assist the Director of IT with various projects.

Requirements:

  • Windows 10, 7, Chrome OS support experience.
  • Point of Sale Experience.
  • PC hardware repair experience.
  • MS Office Suite Products.
  • Basic network, TCP IP V4, POE Ethernet switch, Wi-Fi, router experience.
  • Demonstrate IPV4 networks and what the different configuration components mean.
  • Desktop/server remote control software experience.
  • CAT 5e/6 network and camera cabling, terminating ends, testing, and troubleshooting.
  • Knowledge of broadband circuits, analog telephone lines and troubleshooting telecom outages.
  • A+ certification preferred.

Estimated Salary: $45,000 - $60,000 per year, based on location and experience.



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