Help Desk Engineer
1 day ago
Overview
We are seeking a highly skilled Help Desk Engineer to join our team in the Capital Region, NY area. This is a full-time direct hire position that requires on-site presence.
Compensation Package
The salary range for this role is $55,000 - $73,000 per annum, based on qualifications and experience.
About the Job
This exciting opportunity involves providing technical support to clients via various communication channels. As a Help Desk Engineer, you will be responsible for troubleshooting, configuring, and installing software and hardware for end-users. Your excellent analytical and problem-solving skills, along with your ability to present complex technical information in a user-friendly manner, are essential to this role.
Key Responsibilities
- Troubleshoot and resolve technical issues via phone, chat, email, or tickets
- Configure and install software and hardware for end-user devices
- Provide connectivity support for users' devices
- Support systems and networks of customers
- Collaborate with cross-functional teams to ensure swift resolutions to technical issues
Requirements and Qualifications
- Bachelor's degree in Computer Science or related field
- At least 2-5 years of experience in IT engineering
- Proven analytical and problem-solving abilities
- Exceptional interpersonal skills with a focus on rapport-building, listening, and questioning
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