Help Desk Engineer

1 day ago


Saratoga Springs, New York, United States Fusco Personnel Inc. Full time
Fusco Personnel Inc. Job Opportunity

Overview

We are seeking a highly skilled Help Desk Engineer to join our team in the Capital Region, NY area. This is a full-time direct hire position that requires on-site presence.

Compensation Package

The salary range for this role is $55,000 - $73,000 per annum, based on qualifications and experience.

About the Job

This exciting opportunity involves providing technical support to clients via various communication channels. As a Help Desk Engineer, you will be responsible for troubleshooting, configuring, and installing software and hardware for end-users. Your excellent analytical and problem-solving skills, along with your ability to present complex technical information in a user-friendly manner, are essential to this role.

Key Responsibilities

  • Troubleshoot and resolve technical issues via phone, chat, email, or tickets
  • Configure and install software and hardware for end-user devices
  • Provide connectivity support for users' devices
  • Support systems and networks of customers
  • Collaborate with cross-functional teams to ensure swift resolutions to technical issues

Requirements and Qualifications

  • Bachelor's degree in Computer Science or related field
  • At least 2-5 years of experience in IT engineering
  • Proven analytical and problem-solving abilities
  • Exceptional interpersonal skills with a focus on rapport-building, listening, and questioning

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