Help Desk Operations Specialist
2 days ago
We are seeking a highly skilled Help Desk Technician II to join our team at General Dynamics Information Technology. As a Help Desk Technician II, you will play a critical role in providing technical support and troubleshooting services to our clients.
About Us
General Dynamics Information Technology (GDIT) is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.
Salary and Benefits
The estimated salary for this position is between $34,330 and $46,450 per year, depending on experience and location. In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision plans, a 401(k) plan with company match, and paid time off.
Responsibilities
- Provide technical support and troubleshooting services to network, desktop, and systems hardware and software
- Collaborate with cross-functional teams to resolve complex technical issues
- Analyze and document technical problems and resolutions
- Develop and maintain knowledge of new technologies and trends in the IT industry
Requirements
- 4+ years of related experience in help desk or technical support
- Associates degree in computer science, information technology, or related field
- Two certifications: Security+ CE or another 8570 cert and PWS 9.1 cert
Work Environment
This is a full-time position based in Colorado Springs, CO. The work environment is fast-paced and dynamic, with opportunities for growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.
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