Business Solutions Architect

3 days ago


Saratoga Springs, New York, United States cb20 Full time
Responsibilities
The successful vCIO will be responsible for the following key tasks:
  • Owning and managing customer relationships with assigned accounts.
  • Collaborating with day-to-day contacts, business owners, C-suite, and decision-makers to ensure IT support for business success.
  • Assisting in the onboarding of new Managed Services customers.
  • Owning and managing elevated level cb20 service escalations and all CSAT issues.
  • Executing cb20's Business Review process for Managed clients.
  • Maintaining a strong understanding of cb20's technology standards and solutions.
  • Developing PSA documents for out-of-scope project work with the help of the engineering team.
  • Intaking client procurement requests and assisting in simple BOM creation.
  • Delivering quotes and proposals to customers and owning the entire sales-cycle around these items.
  • Creating, maintaining, and delivering business-centric IT strategy plans/roadmaps to customers.

Requirements
To succeed in this role, you will need:
  • A Bachelor's degree or equivalent experience in the field of Information Technology.
  • 10+ years of experience in an IT role involving technical execution, including consultative experience.
  • Ability to follow standards as outlined in the cb20 Company Manual.
  • A clear understanding of present and developing technology trends.
  • Strong presentation and written skills.
  • Strong teamwork skills.
  • Strong time and stress management skills.

Salary
$100-120K per year.

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