Help Desk Support I

2 months ago

Colorado Springs, United States Della Infotech Full time

The purpose of this NOC position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams.

The NOC Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, networking, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

Responsibilities for Help Desk Technician

  • Manage Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
  • Document customer interactions
  • Resolve customer reported issues
  • Escalate unresolved issues to the next Tier
  • Install, make changes and repair computer hardware and software
  • Monitor and respond quickly to incoming requests related to IT issues.
  • Maintain computer systems and act as support if any system goes down.
  • Assist with onboarding and offboarding of new or outgoing users.
  • Install, configure, maintain and upgrade PC software.
  • Tier 1 Networking and troubleshooting as well as support
Qualifications for Help Desk Technician
  • Experience working in a help desk environment
  • Flexibility to work a variety of shifts with minimal notice
  • Must have reliable transportation
  • Must be able to pass a background check
  • Proficiency with Windows, Linux, and IOS computers
  • Excellent oral and written communication skills
  • Detail oriented and highly organized to keep tickets in order
  • Ability to remain calm and professional in stressful situations
  • Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
  • Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment
  • Understanding and appreciation for information security within systems and user devices.
  • Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary
  • Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus
Location Requirements

Candidate must be local.
Candidate Must Be Local
Additional Location Details (City, State) :

Work location:

CDOT ITS

425 Corporate Cir.

Golden CO 80401

Background Verification

Minimum Verification Requirements

Please complete the following verifications with Info Cubic upon candidate's selection. Additional verifications may be identified by the agency.
  • State Criminal Record verification (past 7 years covering each State in which the candidate has resided)
  • County Criminal Records (past 7 Year Address History)
  • Federal Criminal Records Verification (past 7 years)
  • SSN Name Search
  • Global Monitor Check (formerly Patriot/OFAC/Terrorist)

(Suppliers Only)
To order, click on the link to the right:

Order Standard Background Verification
Type Category Qualification Description Competency Required Skills Operating Systems Linux Proficient (4-6 Years) No Skills Operating Systems Windows 9x/2000/XP/NT/Vista/7 Proficient (4-6 Years) No Skills Others Manage Engine Ticketing system Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus Proficient (4-6 Years) No Skills Others Help Desk Experience working in a help desk environment Novice (1-3 Years) No Skills Others IOS Proficient (4-6 Years) No Skills Others Communication skills both verbal and written Advanced (7-9 Years) No

  • Help Desk Support Specialist

    2 months ago

    Colorado Springs, Colorado, United States Della Infotech Full time

    Job Title: Help Desk Support IThe Help Desk Support I role is a critical position within our organization, responsible for providing technical assistance and support to our customers. As a Help Desk Support I, you will be the first point of contact for customers who require technical assistance, and you will be responsible for resolving their issues in a...

  • Help Desk Support Specialist

    1 month ago

    Colorado Springs, Colorado, United States Della Infotech Full time

    Job Title: Help Desk Support IThe purpose of this NOC position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams.The NOC Technician will be an IT professional who provides technical assistance...

  • Help Desk Technician

    4 weeks ago

    Colorado Springs, Colorado, United States Summit Technical Solutions, LLC Full time

    Job Title: Help Desk TechnicianAre you a problem solver with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are ever the same? We're seeking a skilled Help Desk Technician to join our team at Summit Technical Solutions, LLC.Job Summary:We're looking for a highly motivated and detail-oriented...

  • Help Desk Support Specialist

    3 weeks ago

    Colorado Springs, Colorado, United States Della Infotech Full time

    The Help Desk Support Specialist will be responsible for providing technical assistance to customers via phone, email, and computer chat. This role requires a proactive approach to resolving issues and a strong ability to communicate effectively with customers.The ideal candidate will have experience working in a help desk environment and be proficient in...

  • Help Desk Support Lead

    4 weeks ago

    Colorado Springs, Colorado, United States KBR Full time

    Help Desk Support LeadJob Summary:KBR is seeking an experienced Help Desk Support Lead to provide hands-on leadership and oversight of help desk operations for the Gravity DevSecOps Pipeline, supporting U.S. Space Force and Department of Defense (DoD) missions.Key Responsibilities:Lead the day-to-day activities of the help desk team, ensuring timely...

  • Help Desk Specialist

    4 weeks ago

    Colorado Springs, Colorado, United States Summit Technical Solutions, LLC Full time

    Job SummaryWe are seeking a skilled Help Desk Technician to provide top-notch technical support to our customers. As a Help Desk Technician, you will be responsible for resolving technical issues, providing excellent customer service, and working collaboratively with our team to ensure seamless support.Key ResponsibilitiesProvide Tier I, II, and III...

  • Help Desk Support Lead

    2 months ago

    Colorado Springs, United States KBR Full time

    Title: Help Desk Support Lead Belong. Connect. Grow. with KBR! KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our...

  • Help Desk Analyst

    4 weeks ago

    Colorado Springs, Colorado, United States Della Infotech Full time

    Job Title: Help Desk AnalystAt Della Infotech, we are seeking a skilled Help Desk Analyst to join our team. The successful candidate will provide critical assistance to keep our mobile application running smoothly.Key Responsibilities:Provide Tier I support and customer assistance for a mobile application.Troubleshoot, reproduce, report, and resolve problems...

  • Help Desk Support Specialist

    3 weeks ago

    Colorado Springs, Colorado, United States Della Infotech Full time

    Job DescriptionThe purpose of this NOC position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams.The NOC Technician will be an IT professional who provides technical assistance on computer...

  • IT Help Desk Support Specialist

    4 weeks ago

    Colorado Springs, Colorado, United States Della Infotech Full time

    Job Title: IT Help Desk Support SpecialistJob Summary:We are seeking an experienced IT Help Desk Support Specialist to join our team at Della Infotech. The successful candidate will provide technical support and assistance to our clients, ensuring that their data pipeline system is running smoothly and efficiently.Key Responsibilities:Provide email and phone...

  • Help Desk Technician

    3 weeks ago

    Colorado Springs, Colorado, United States Summit Technical Solutions, LLC Full time

    Job SummaryWe are seeking a skilled Help Desk Technician to provide technical support to our customers. The ideal candidate will have a strong background in computer systems and a passion for problem-solving.Key Responsibilities Provide Tier I, II, and III technical support to customers Troubleshoot and resolve technical issues with hardware and software...

  • Help Desk Support Lead

    1 month ago

    Colorado Springs, United States KBR Full time

    Title:Help Desk Support LeadBelong. Connect. Grow. with KBR!KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national...

  • Help Desk Specialist

    4 weeks ago

    Colorado Springs, Colorado, United States S2 Technologies Full time

    Job Title: Help Desk SpecialistAt S2 Technologies, we are seeking a highly skilled and experienced Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing end-user, system, and network support to our clients.Key Responsibilities:Provide technical support to clients via phone, email, or in-person.Troubleshoot...

  • Help Desk Support Lead

    3 weeks ago

    Colorado Springs, Colorado, United States KBR Full time

    Job SummaryWe are seeking an experienced Help Desk Support Lead to provide hands-on leadership and oversight of help desk operations for the Gravity DevSecOps Pipeline, supporting U.S. Space Force and Department of Defense (DoD) missions.Key ResponsibilitiesLead the day-to-day activities of the help desk team, ensuring timely resolution of user issues and...

  • Help Desk Analyst II

    3 weeks ago

    Colorado Springs, Colorado, United States Amentum Full time

    Job Title: Help Desk Analyst IIAmentum is seeking a skilled Help Desk Analyst II to join our team. The successful candidate will provide technical support and troubleshooting services to our clients, ensuring seamless operation of their IT systems.Key Responsibilities:Provide technical support and troubleshooting services to clients via phone, email, and...

  • Help Desk Specialist

    4 months ago

    Colorado Springs, United States S2 Technologies Full time

    Client Service Technician - Help Desk Support S2Technologies is currently seeking personnel with help desk support experience. As a Client Service Technician/Help Desk Specialist you will provide end-user, system, and network support. This position is responsible for hands-on and/or remote work on end-user and shared devices, firmware, and software, local...

  • Help Desk Specialist

    3 weeks ago

    Colorado Springs, Colorado, United States S2 Technologies Full time

    S2Technologies is seeking a skilled Client Service Technician to provide end-user, system, and network support. As a Help Desk Specialist, you will troubleshoot and resolve technical issues for clients. Key responsibilities include:Providing technical support for end-users, systems, and networksTroubleshooting and resolving technical issuesInstalling,...

  • Help Desk Technician IV

    4 weeks ago

    Colorado Springs, Colorado, United States General Dynamics Information Technology Full time

    Job Title: Help Desk Technician IVJoin General Dynamics Information Technology (GDIT) as a Help Desk Technician IV and play a critical role in ensuring the smooth operation of our clients' IT systems.About the Role:We are seeking a highly skilled and experienced Help Desk Technician IV to provide technical support and troubleshooting to our clients' network,...

  • Help Desk Technician IV

    1 month ago

    Colorado Springs, Colorado, United States General Dynamics Information Technology Full time

    Help Desk Technician IV Job DescriptionTransform technology into opportunity as a Help Desk Technician IV with General Dynamics Information Technology. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.Key...

  • Help Desk Technician IV

    4 weeks ago

    Colorado Springs, Colorado, United States General Dynamics Information Technology Full time

    Help Desk Technician IV Job DescriptionTransform technology into opportunity as a Help Desk Technician IV with General Dynamics Information Technology (GDIT). As a key member of our team, you will play a critical role in delivering exceptional technical support and troubleshooting services to our clients.Key Responsibilities:Provide technical support and...