Customer Service Representative

2 weeks ago


Orchard Park, New York, United States Valvoline Instant Oil Change Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing top-notch service to our valued guests.

Key Responsibilities
  • Deliver a Positive First Impression: Greet each guest with a warm and friendly smile, setting the tone for a positive experience.
  • Present Oil Change Options: Effectively communicate our products and services to guests, ensuring they receive the best possible solution for their vehicle.
  • Build Trust and Loyalty: Develop strong relationships with guests, understanding their needs and preferences to build a loyal customer base.
  • Evaluate Customer Needs: Quickly and efficiently assess guests' requirements, providing personalized solutions to meet their needs.
  • Provide Hands-on Assistance: Offer assistance under the hood as needed, demonstrating expertise and confidence in our products and services.
  • Master Products and Services: Develop in-depth knowledge of our offerings, ensuring accurate and informed recommendations to guests.
Requirements
  • Effective Interpersonal Skills: Possess excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Customer-Focused: Demonstrate a genuine passion for delivering exceptional customer experiences and exceeding guest expectations.
  • Team Player: Collaborate with colleagues to achieve team goals and objectives, contributing to a positive and supportive work environment.
  • Adaptable and Flexible: Be willing to adapt to changing circumstances and priorities, with a flexible approach to work assignments and responsibilities.
  • Physical Demands: Meet the physical demands of the role, including standing for extended periods, lifting up to 50 pounds, and working with hands above head.
What We Offer
  • Competitive Pay and Flexible Scheduling: Enjoy a competitive salary and flexible scheduling options, allowing for a healthy work-life balance.
  • On-the-Job Training: Receive comprehensive training and development opportunities, ensuring success in the role and long-term career growth.
  • Paid Weekly: Receive regular paychecks, providing financial stability and security.
  • Company-Provided Uniforms and Tools: Enjoy the convenience of company-provided uniforms and tools, reducing personal expenses and increasing productivity.
  • Opportunities for Advancement: Take advantage of opportunities for career growth and advancement, with a commitment to promoting from within.
  • Tuition Assistance Program: Participate in a tuition assistance program, supporting ongoing education and professional development.
  • Paid Time Off and Holidays: Enjoy paid time off and holidays, providing relaxation and rejuvenation.
  • Medical, Dental, Vision, and 401(k) Savings Plans: Access a range of benefits, including medical, dental, vision, and 401(k) savings plans, ensuring comprehensive coverage and security.


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