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Customer Service Representative

2 months ago

Deer Park, New York, United States MAXIMUS Full time
Customer Service Representative

Maximus is seeking a highly skilled Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to New York Medicaid recipients.

Key Responsibilities:

  • Foster strong customer relationships and monitor their engagement and progress.
  • Collaborate with customers to attain program goals and sustain eligibility for services.
  • Conduct workshops and deliver training services to customers.
  • Demonstrate substantial program knowledge and assist customers through multiple phases of the application process.
  • Aid customers in accessing services aligning with program objectives.
  • Follow up with customers to ensure their needs are met and address any queries or concerns.
  • Collaborate with team members to resolve participant issues.
  • Maintain accurate and timely case notes for all customer interactions.

Requirements:

  • High school diploma or GED required and 0-6 months of relevant professional experience.
  • Prior work experience in customer service, data entry, and/or data processing.
  • Experience working with MS Office applications (Excel, PowerPoint, and Word).

What We Offer:

  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.