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Customer Service Representative

2 months ago

Orchard Park, New York, United States Elizabeth Sciria - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Elizabeth Sciria - State Farm Agent. As a key member of our team, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.

Key Responsibilities
  • Establish and Maintain Customer Relationships: Build and maintain strong relationships with our customers, providing prompt and personalized service to meet their needs.
  • Provide Exceptional Customer Service: Respond to customer inquiries, resolve issues, and provide accurate and friendly service to ensure customer satisfaction.
  • Insurance Education and Sales: Use a customer-focused approach to educate customers about insurance options, identify their needs, and provide solutions to meet those needs.
  • Communication and Teamwork: Collaborate with other team members to ensure seamless communication and efficient service delivery.
Requirements
  • Customer Service Focus: Dedicated to providing exceptional customer service and building strong relationships with customers.
  • Effective Communication: Excellent communication skills to effectively relate to customers, answer their questions, and anticipate their needs.
  • Problem-Solving: Proactive in problem-solving and able to think critically to resolve customer issues.
Benefits
  • Competitive Compensation: Hourly pay plus commission/bonus structure.
  • Opportunities for Advancement: Growth potential and opportunities for advancement within the agency.
  • Flexible Work Arrangements: Flexible work-from-home options available.
  • Health Benefits: Comprehensive health benefits package.
  • Valuable Career Experience: Opportunity to gain valuable experience in the insurance industry and develop your skills and knowledge.