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Customer Service Representative

2 months ago

Orchard Park, New York, United States Bryant & Stratton College, Online Campus Full time
Job Summary

Bryant & Stratton College, Online Campus is seeking a highly motivated and customer-focused individual to join our team as a Contact Center Representative. This role is responsible for providing exceptional support to prospective students, ensuring a seamless enrollment experience.

Key Responsibilities
  • Provide warm phone transfers to prospective students, connecting them with admissions offices.
  • Meet or exceed established phone and conversion goals, including close percentages.
  • Capture and record lead/marketing data across multiple systems, ensuring timely and accurate documentation.
  • Deliver prepared scripting to potential students, utilizing persuasion and relationship-building skills to encourage persistence through the enrollment process.
  • Manage time effectively, providing students and inbound callers with a world-class student experience.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a relevant field preferred.
  • Previous customer service or sales experience, with a strong background in call center operations.
  • Excellent verbal and written communication skills, with the ability to build rapport with students and colleagues.
  • Strong problem-solving and analytical skills, with the ability to adapt to changing circumstances.
  • Ability to work in a fast-paced environment, with a focus on meeting productivity and conversion goals.
What We Offer
  • Competitive salary: $37,000 per year ($17.79 per hour).
  • Eligibility for overtime pay.
  • A comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and a 401(k) plan.
  • Opportunities for professional growth and development, with a focus on student success.