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Customer Service Representative

2 months ago

Orchard Park, New York, United States Bryant & Stratton Full time
Job Summary

The Contact Center Representative position supports college-wide enrollment efforts by providing high-volume recruitment-related call support to prospective students. This role is ideal for individuals who thrive in fast-paced, team environments and possess strong relationship-building skills.

Key Responsibilities
  • Provide exceptional customer service to prospective students via phone, ensuring a world-class student experience.
  • Meet or exceed established phone and conversion goals for each session/semester, including close percentages.
  • Capture and record lead/marketing data across multiple systems in a timely and accurate manner.
  • Deliver prepared scripting to potential students, utilizing persuasion and relationship-building skills to encourage persistence through the enrollment process.
  • Effectively manage time to provide students and inbound callers with a superior experience.
Requirements
  • High school diploma or equivalent.
  • Previous customer service or sales experience.
  • Internet savvy with knowledge of Microsoft Office products, including Outlook.
  • High degree of resolving issues over the phone and ability to build rapport.
Preferred Qualifications
  • Associate's or Bachelor's degree in a relevant field.
  • Previous call center and sales experience.
About Bryant & Stratton College

Bryant & Stratton College is a career-focused, private, nonprofit college built to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, we offer real-world education leading to bachelor's, associate's, and professional certificates in fields such as healthcare, technology, legal, business, graphic design, and more.

We offer a comprehensive benefits package, including competitive salaries, medical/dental/vision insurance, generous paid time off, 401(k), and company-paid college tuition for associates and their families.