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Customer Service Representative

2 months ago

Orchard Park, New York, United States Bryant & Stratton College Full time

Job Summary:

The Enrollment Support Specialist position at Bryant & Stratton College supports college-wide enrollment efforts by providing high-volume recruitment-related call support to prospective students. This role is ideal for individuals who thrive in fast-paced, team-oriented environments and possess excellent communication skills.

Key Responsibilities:

  • Provide exceptional customer service to prospective students via phone and other communication channels.
  • Support college-wide enrollment efforts by responding to inquiries and resolving issues in a timely and professional manner.
  • Collaborate with cross-functional teams to ensure seamless communication and coordination.
  • Stay up-to-date on college programs, policies, and procedures to effectively communicate with prospective students.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, team-oriented environment.
  • Strong problem-solving and conflict resolution skills.
  • Ability to maintain confidentiality and handle sensitive information.