Spanish-English Customer Service Agent

1 week ago


Greenwood Village, Colorado, United States TEKsystems Full time

Position Overview:

- The role involves managing incoming inquiries from homeowners related to mortgage services.

- The primary goal is to achieve resolution for customer issues during the initial contact.

- Inquiries may include topics such as payment processing, address modifications, account access, and password resets.

- A significant portion of the interactions will focus on monthly payment arrangements or addressing general inquiries, alongside proactive outreach to clients with pending payments.

- Additional calls may involve questions about escrow adjustments and other mortgage-related concerns.

Essential Skills & Qualifications:

Required:

- High School Diploma or equivalent.

- Proficiency in both Spanish and English.

- Minimum of one year of experience in a contact center environment.

- Preference for candidates with a stable employment history (ideally 2+ years in previous roles).

- Comfortable navigating computer systems, including multitasking with dual monitors and proficiency in MS Office.

- Ability to confidently discuss financial matters with clients.

- Strong commitment to customer service, prioritizing client needs over aggressive collection tactics.

Preferred:

- Previous experience in mortgage servicing or related fields.

About TEKsystems:

As a leader in transformation, TEKsystems collaborates with clients to harness innovative ideas and solutions, seizing opportunities in a dynamic landscape. Our team of 80,000 professionals partners with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. We specialize in Full-Stack Technology Services and Talent Services, working alongside visionary leaders to drive impactful change. TEKsystems is proud to be part of the Allegis Group.

TEKsystems is an equal opportunity employer and welcomes applications from all individuals, regardless of race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.



  • Greenwood Village, Colorado, United States Beth Bales - State Farm Agent Full time

    Key Responsibilities for a Customer Service RepresentativeWe are seeking a skilled professional to join our team at Beth Bales - State Farm Agent. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences and providing expert guidance on insurance options.About the Role:Build and maintain strong...


  • Greenwood Village, Colorado, United States Beth Bales - State Farm Agent Full time

    Position Overview We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative at Beth Bales - State Farm Agent. As a key member of our team, you will play a vital role in helping our business grow through exceptional customer service and value-based conversations. Responsibilities Establish and...


  • Greenwood Village, Colorado, United States Glaz-Tech Industries Full time

    Position Overview:Job Title: Entry Level Order Specialist / Customer Service RepresentativeDepartment: Customer ServiceCompensation: $18.00 per hour (Based on Experience) with a potential pay adjustment after 90 days based on performance evaluation.Job Details:Full-time, in-person role (40 hours per week, 8-hour shifts with 30-minute breaks)Data entry...


  • Greenwood Village, Colorado, United States Transdev Full time

    Explore the Opportunity of a Customer Service Specialist We are seeking dedicated Customer Service Specialists to join our team. In this role, you will serve as a vital link between our internal and external customers, providers, and clients. If you possess a passion for helping others, excel in interpersonal communication, and thrive in a collaborative...


  • Greenwood Village, Colorado, United States Transdev Full time

    About Transdev: Transdev stands as North America's premier private-sector operator across various transit modalities, including bus, rail, streetcar, paratransit, and shuttle services. Our commitment lies in being the reliable partner for cities and transit authorities, emphasizing quality execution and innovative mobility solutions. As part of the Transdev...

  • Booking Agent

    2 weeks ago


    Greenwood Village, Colorado, United States Transdev Full time

    Explore the Opportunity of Becoming a Customer Service Specialist We are seeking dedicated Customer Service Specialists to join our team. In this role, you will serve as a vital link between our internal and external customers, providers, and clients. If you are enthusiastic, enjoy interacting with diverse individuals, and thrive in a collaborative...


  • Greenwood Village, Colorado, United States The Directv Group, Inc. Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at The Directv Group, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...


  • Greenwood Village, Colorado, United States Groove Auto Full time

    Job SummaryWe are seeking a highly motivated and results-driven Customer Service Representative to join our growing Service Department team at Groove Auto. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring complete satisfaction, and driving repeat business.Key ResponsibilitiesHandle all incoming...


  • Greenwood Village, Colorado, United States First Citizens Bancshares, Inc. Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Service Representative (Universal Banker) at First Citizens Bancshares, Inc.Key Responsibilities:Provide exceptional customer service to meet the financial needs of our clientsDevelop and maintain relationships with existing and new customersOffer...


  • Greenwood Village, Colorado, United States Cyxtera Technologies Full time

    Job SummaryCyxtera Technologies is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving technical issues, and ensuring a positive experience for our clients.Key Responsibilities:Provide...


  • Greenwood Village, Colorado, United States CSM Corporation Full time

    Position Title: Front Desk AgentJob Category: Front OfficeRequisition Number: FRONT004747Overview:The Front Desk Agent at CSM Corporation plays a crucial role in ensuring a memorable experience for guests by anticipating their needs and providing exceptional service. This position requires a commitment to upholding the highest standards of professionalism...


  • Greenwood Village, Colorado, United States CSM Corporation Full time

    Position Title: Front Desk AgentJob Category: Front OfficeJob Details:Overview:The Front Desk Agent at CSM Corporation plays a crucial role in ensuring guest satisfaction by anticipating their needs and providing effective solutions. This position requires adherence to the company's standards of quality and professionalism.Key Responsibilities:Respond to...


  • Greenwood Village, Colorado, United States CSM Corporation Full time

    Position Title: Front Desk AgentJob Category: Front OfficeRequisition Number: FRONT004747Overview:The Front Desk Agent at CSM Corporation plays a crucial role in ensuring guest satisfaction by anticipating their needs and providing effective solutions. This position is essential in maintaining the company's standards of excellence and professionalism.Key...


  • Greenwood Village, Colorado, United States CSM Corporation Full time

    Position Title: Front Desk AgentJob Category: Front OfficeRequisition Number: FRONT004747Overview:The Front Desk Agent at CSM Corporation plays a crucial role in ensuring guest satisfaction by proactively addressing their needs and providing effective solutions. This position requires a commitment to uphold the company's standards of excellence and...


  • Greenwood Village, Colorado, United States CSM Corporation Full time

    Position Title: Front Desk AgentJob Category: Front OfficeRequisition Number: FRONT004747Overview:The Front Desk Agent at CSM Corporation plays a pivotal role in ensuring a remarkable guest experience. This position involves anticipating guest needs and delivering solutions that not only meet but exceed expectations while upholding the company's standards of...


  • Greenwood Village, Colorado, United States CSM Corporation Full time

    Position Title: Front Desk AgentJob Category: Front OfficeRequisition Number: FRONT004747Overview:The Front Desk Agent at CSM Corporation plays a crucial role in delivering exceptional service to guests. This position requires a proactive approach to anticipating guest needs and providing effective solutions to enhance their experience while maintaining the...


  • Greenwood Village, Colorado, United States US Radiology Specialists Full time

    Position Overview:US Radiology Specialists is in search of a dedicated and experienced professional to fill the role of Patient Service Representative. This position is essential for ensuring exceptional patient care and support.Key Responsibilities:- Schedule appointments for diagnostic examinations and procedures.- Assist with insurance authorizations and...


  • Greenwood Village, Colorado, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Manager to join our team at Public Storage. As a Customer Service Manager, you will be responsible for providing exceptional customer service to our clients, ensuring their storage needs are met, and maintaining a positive and professional image of our company.Key...


  • Greenwood Village, Colorado, United States Invision Sally Jobe Full time

    Patient Service Representative (Full Time & Part Time)Job Category: Clinical Requisition Number: REGIS003693Job OverviewPosition: Patient Service Representative | Reporting to Site SupervisorEmployment Type: Full Time & Part TimeInvision Sally Jobe (ISJ) operates a network of imaging facilities that are developed and managed through a collaboration between...


  • Snowmass Village, Colorado, United States Davidson Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Reservations Agent to join our team at Davidson Hospitality Group. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Reservation Management: Answer phone...