Customer Service Representative

2 months ago


Snowmass Village, Colorado, United States Davidson Hospitality Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Davidson Hospitality Group. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Reservation Management: Answer phone calls and emails to book reservations, ensuring accurate records of reservations and cancellations.
  • Customer Service: Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Collaboration: Work closely with other departments to ensure guest satisfaction, including housekeeping, food and beverage, and maintenance.
  • Sales and Upselling: Identify opportunities to upsell additional services and amenities to our guests, enhancing their overall experience.
  • Problem Resolution: Resolve any guest complaints or issues in a timely and professional manner, ensuring their satisfaction and loyalty to our brand.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Strong problem-solving and conflict resolution skills.
  • Knowledge of hospitality industry standards and best practices.
  • Ability to work a varied schedule, including evenings, weekends, and holidays.


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