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Customer Service Specialist

2 months ago

Greenwood Village, Colorado, United States Transdev Full time


Explore the Opportunity of a Customer Service Specialist

We are seeking dedicated Customer Service Specialists to join our team. In this role, you will serve as a vital link between our internal and external customers, providers, and clients. If you possess a passion for helping others, excel in interpersonal communication, and thrive in a collaborative environment, this position may be a perfect fit for you.

What Our Customer Service Specialists Enjoy:
  • Comprehensive Training Provided
  • Supportive Work Environment
  • Career Advancement Opportunities
Key Responsibilities Include:
  • Addressing customer inquiries and issues by delivering prompt and precise information or escalating to a supervisor as necessary.
  • Interpreting and clarifying policies and procedures as outlined in operational manuals.
  • Ensuring every customer interaction is handled with courtesy, respect, and confidentiality.
  • Meeting or surpassing established performance metrics.
  • Accurately entering data with minimal error for various transportation details.
  • Documenting trip authorizations in accordance with established procedures.
  • Staying informed about updates to policies and procedures.
  • Adhering to the designated work schedule to manage call volume effectively.
  • Performing additional duties as assigned.
Qualifications for the Customer Service Specialist Role:
  • A minimum of a High School diploma or GED.
  • Proficiency in computer operations.
  • Completion of all necessary training requirements.
  • Clear communication skills in English.
  • Ability to operate a standard telephone system.
  • Professional telephone etiquette.

About Transdev:

Transdev is the leading private operator of diverse passenger transit modes in North America, offering bus, rail, paratransit, and shuttle services. We manage over 200 transportation contracts for various municipalities, transit authorities, and airports, delivering safe, sustainable, and innovative mobility solutions. Our mission is to enhance public transportation, improve quality of life, and contribute to a more sustainable environment.

For more information, please visit our website.