Customer Service Manager
2 months ago
We are seeking a highly motivated and customer-focused Customer Service Manager to join our team at Public Storage. As a Customer Service Manager, you will be responsible for providing exceptional customer service to our clients, ensuring their storage needs are met, and maintaining a positive and professional image of our company.
Key Responsibilities- Customer Service: Provide excellent customer service to clients, responding to their inquiries, and resolving any issues in a timely and professional manner.
- Storage Unit Management: Conduct daily storage unit inspections to ensure inventory and availability, and make recommendations to clients on storage solutions.
- Cash Handling: Audit cash drawers and make bank deposits, ensuring accurate and timely financial transactions.
- Communication: Maintain open and effective communication with clients, colleagues, and management, ensuring seamless operations and resolving any issues promptly.
- Physical Requirements: Ability to transport, lift, and move items weighing up to 35 pounds, and spend up to 50% of time in outdoor environments, including climbing stairs and opening large doors.
- Experience: 1+ year of customer service experience in a sales environment, preferably in retail, restaurant, or fast food industries.
- Transportation: Valid driver's license and reliable vehicle for travel between work locations and conducting work-related business.
- Additional Requirements: Ability to work flexible schedules, including weekends and holidays, and maintain a professional image at all times.
Public Storage is a leading self-storage company, recognized as a Great Place to Work by the Great Place to Work Institute. We offer a competitive compensation package, including benefits, bonuses, and opportunities for career growth and development.
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