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Guest Services Representative

2 months ago

Greenwood Village, Colorado, United States CSM Corporation Full time

Position Title: Front Desk Agent

Job Category: Front Office

Requisition Number: FRONT004747

Overview:

The Front Desk Agent at CSM Corporation plays a crucial role in ensuring a memorable experience for guests by anticipating their needs and providing exceptional service. This position requires a commitment to upholding the highest standards of professionalism and quality.

Key Responsibilities:

  1. Engage with guests in a warm and welcoming manner.
  2. Deliver outstanding service consistently.
  3. Manage check-in and check-out processes, verify billing, and accommodate special requests.
  4. Provide guests with information about hotel amenities, local attractions, and service hours.
  5. Collaborate with team members to fulfill guest requests and support other departments as needed.
  6. Implement the company’s guest service recovery strategies effectively.
  7. Utilize effective selling techniques to enhance room revenue.
  8. Monitor room availability and adhere to booking policies.
  9. Promote additional services and amenities to maximize revenue.
  10. Follow financial transaction protocols and handle cash responsibly.
  11. Ensure proper use of equipment and manage costs to minimize waste.
  12. Organize and prioritize tasks to meet productivity expectations.
  13. Comply with company policies, department procedures, and general work rules.
  14. Participate in all required meetings and training sessions.
  15. Maintain a clean and safe work environment in accordance with regulations.
  16. Adhere to procedures for guest and associate incidents.
  17. Stay informed about hotel emergency protocols.

Qualifications:

Education: High school diploma or GED is required.

Experience: A minimum of 1 year of guest service experience is preferred, ideally in a hospitality environment.

Skills:

  • Excellent verbal communication abilities.
  • Strong attention to detail and customer-focused approach.
  • Capability to thrive in a fast-paced setting.
  • Reliable attendance and punctuality.
  • Physical ability to lift, push, and pull up to 25 pounds occasionally.
  • Ability to move throughout the hotel for extended periods.

Compensation: The pay rate for this position ranges from $15 to $18.75 per hour.

This document outlines the general nature and level of work expected from individuals in this role. It is not intended to be an exhaustive list of responsibilities, duties, and skills. Responsibilities may vary based on brand and location. All associates are expected to interact positively and respectfully with customers and colleagues while performing their duties safely and effectively.

CSM Corporation is an equal opportunity employer, providing employment opportunities to qualified individuals without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status, or any other area prohibited by applicable laws and regulations.