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Guest Services Representative

2 months ago

Greenwood Village, Colorado, United States CSM Corporation Full time

Position Title: Front Desk Agent

Job Category: Front Office

Requisition Number: FRONT004747

Overview:

The Front Desk Agent at CSM Corporation plays a crucial role in delivering exceptional service to guests. This position requires a proactive approach to anticipating guest needs and providing effective solutions to enhance their experience while maintaining the company's standards of excellence.

Key Responsibilities:

  1. Engage with guests in a warm and welcoming manner.
  2. Deliver outstanding service consistently.
  3. Manage check-in and check-out processes, confirm billing details, create reservations, and accommodate special requests.
  4. Provide guests with comprehensive knowledge of hotel amenities, local attractions, and service hours.
  5. Collaborate with team members to meet guest needs and support other departments as required.
  6. Implement the company’s guest service recovery program effectively.
  7. Utilize proper sales techniques to optimize room revenue.
  8. Monitor room availability and adhere to booking policies and procedures.
  9. Drive revenue through effective upselling of rooms and amenities.
  10. Follow established procedures for cash handling and financial transactions.
  11. Ensure proper use of equipment and adhere to cost control measures.
  12. Organize and prioritize tasks to meet productivity expectations.
  13. Comply with company policies, departmental procedures, and general work rules.
  14. Participate in all required meetings and training sessions.
  15. Maintain a clean and safe work environment in accordance with regulations.
  16. Follow protocols for guest and associate incidents.
  17. Stay informed about hotel emergency procedures.

Qualifications:

Education: High school diploma or GED is required.

Experience: A minimum of 1 year of guest service experience is preferred, ideally within the hospitality industry.

Skills:

  • Excellent verbal communication abilities.
  • Strong attention to detail and a customer-centric approach.
  • Ability to thrive in a fast-paced environment.
  • Reliable attendance and punctuality.
  • Physical capability to lift, push, and pull up to 25 pounds occasionally.
  • Ability to navigate the hotel premises effectively (standing, walking, kneeling, bending) for extended periods.

Compensation: The pay rate for this position ranges from $15 to $18.75 per hour.

This document outlines the general nature and level of work expected for this role. It is not intended to be an exhaustive list of responsibilities, duties, and skills. Responsibilities may vary based on brand and location. All associates are expected to interact positively and respectfully with customers and colleagues while performing their duties safely and effectively.

Equal Opportunity Employer: CSM Corporation is committed to providing equal employment opportunities to qualified individuals without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status, or any other area prohibited by applicable laws and regulations.