Mail Services Coordinator

3 days ago


New York, New York, United States The Millennium Group Full time
Job Overview
The Millennium Group (TMG) is a leading business process outsourcing firm seeking an experienced Mail Services Supervisor. With over 30 years of success in the industry, TMG provides print, mail, document scanning, reception, and office support services to Fortune 500 companies, professional service firms, and institutions of higher education. As a key member of our team, you will be responsible for overseeing mail operations, ensuring customer satisfaction, and contributing to our company's continued growth.

About the Role
This exciting opportunity offers a competitive salary range of $65,000 - $85,000 per annum, depending on experience. In this role, you will manage a team of associates, handle customer inquiries, and provide coverage during absences. You will also develop team strengths, communicate goals, and resolve conflicts. Additionally, you will assist with monthly management reporting, ensure safety and security procedures are followed, and maintain a clean and safe workspace.

Key Responsibilities
  • Customer Service and serve as client's primary contact for service and issues.
  • Provide support and coverage as needed.
  • Develop team strengths and improve weaknesses.
  • Communicate team goals and evaluate team progress.
  • Resolve conflict.
  • Learn all aspects of mail operations and provide coverage during absences.
  • Ensure safety and security procedures are followed always.
  • Assist with monthly management reporting.
  • Ensure all employee training (new hire, floaters, cross training, site required) is performed and at standard.

Requirements
  • Two years or more of experience in an office environment.
  • 2-3 years' experience with Microsoft Office Software (Word, Excel, Outlook).
  • Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
  • Exhibits superior verbal communication and phone skills.
  • Exhibits exceptional customer service skills.
  • Consistently demonstrates professional demeanor, appearance and attitude.
  • Proven ability to remain calm under pressure; resilient.
  • Sound judgment and problem-solving ability.
  • Able to appropriately handle confidential and highly sensitive material.
  • Demonstrated ability to be flexible and adapt to an ever-changing work environment.
  • Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
  • Must be able to lift 50lbs.

Contact Information

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