Mailing and Shipping Coordinator
3 weeks ago
We are a global Business Process Automation (BPA) leader that provides digital transformation solutions to enhance quality, productivity, and end-user experience. Our team operates mission-critical processes and serves over 4,000 customers throughout 50 countries, including over 60% of the Fortune 100.
Job Description:
In this role, you will be responsible for performing various mail center activities, including sorting, metering, folding, inserting, delivery, pickup, and more. You will work in a high-speed environment and use various equipment such as meter machines, folding machines, inkjet printers, and UPS WorldShip.
Responsibilities:
- Perform various mail center activities, including sorting, metering, folding, inserting, delivery, pickup, and more.
- Lift heavy boxes, files, or paper when needed.
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
- Demonstrate flexibility in satisfying customer demands in a high-volume, production environment.
- Consistently adhere to business procedure guidelines.
- Adhere to all safety procedures.
- Take direction from supervisor or site manager.
- Maintain all logs and reporting documentation; attention to detail.
- Participate in cross-training and perform other duties as assigned (filing, outgoing shipments, etc).
- Operate mailing, copy, or scanning equipment.
- Shipping and Receiving.
- Handle time-sensitive material like confidential, urgent packages.
- Perform other tasks as assigned.
- Scan incoming mail to recipients.
- Perform file purges and pulls.
- Create files and ship files.
- Provide backfill when needed.
- Enter information daily into spreadsheets.
- Identify charges and match them to billing.
- Sort and deliver mail, small packages.
Requirements:
- Minimum of 6 months customer service-related experience.
- High school diploma or equivalent (GED).
- Keyboarding and Windows environment PC skills required (Word, Excel, and PowerPoint preferred).
- Experience running mail posting equipment a plus.
- Excellent communication skills both verbal and written.
- Lifting up to 55lbs with or without accommodations.
- Willingness and availability to work additional hours if assigned.
- Ability to effectively work individually or in a team environment.
- Competency in performing multiple functional tasks.
- Ability to meet employer's attendance policy.
Benefits:
- We offer comprehensive health and wellness plans, including medical, dental, and vision coverage for eligible employees and family members.
- Paid time off and commuter benefits.
- Supplemental income protection, including short-term insurance coverage.
- A 401(k)-retirement savings plan to assist eligible employees in saving for their retirement.
Estimated Salary: $18 per hour.
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