Service Excellence Representative
1 week ago
Customer Service Representative
Team: Retail & Business Banking
Location: Bristol Broadmead
Starting Salary: Competitive based on experience
Role Overview:
As a Customer Service Representative, you will be the face of our bank, ensuring that every customer feels valued and understood. Your primary responsibilities will include:
- Welcoming and assisting customers with a friendly demeanor.
- Identifying customer needs and providing tailored solutions.
- Facilitating account openings and guiding customers through loan and credit card options.
- Assisting customers with our innovative banking technologies.
- Engaging in community events to enhance customer relationships.
Ideal Candidate:
We are looking for individuals who are:
- Dedicated to delivering exceptional service and convenience.
- Committed to long-term growth and development within the organization.
- Quick learners who thrive in a dynamic, fast-paced environment.
- Responsible and proactive in addressing customer and operational concerns.
What We Offer:
At Metro Bank, we believe in nurturing talent from within. You will receive comprehensive training and ongoing support to excel in your role. While prior experience in finance or banking is not mandatory, a background in handling complex customer service inquiries is essential.
Join us in our mission to transform banking experiences and create loyal customers who become our advocates.
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