Service Scheduling Specialist

2 weeks ago


Bristol, Tennessee, United States Friendship Automotive Full time

Become a Part of the Friendship Automotive Family

At Friendship Automotive, we treat our customers like friends and our team members as family. With operations across multiple states and numerous locations, we are eager to welcome new talent to our team. Join a respected automotive group dedicated to providing outstanding customer service.

For over a decade, we have been recognized as one of the Best Dealerships to Work For.

We are currently looking for a Service Scheduling Specialist to enhance our vibrant Service Team.

Key Responsibilities:
  • Address inquiries received via phone in a timely and professional manner within the service department
  • Coordinate customer appointments for service visits
  • Provide customers with pertinent dealership information
  • Deliver accurate responses to customer questions using established scripts or templates
  • Conduct follow-up courtesy calls to customers
  • Consistently utilize and update the Customer Relationship Management system
Qualifications:
  • Proven dedication to delivering exceptional customer service in a fast-paced dealership environment
  • Competent in internet and computer operations
  • Outstanding written and verbal communication skills
  • Able to thrive in a structured work setting
  • Strong attention to detail and excellent organizational abilities
  • Availability to work flexible hours, including some weekends
Employee Benefits:

We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability insurance. Additionally, our benefits encompass paid time off, company holidays, 401(k) options, and various wellness and gym reimbursement programs.


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