Patient Access Representative

3 days ago


Bristol, Tennessee, United States Ensemble Health Partners Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Ensemble Health Partners. As a Patient Access Specialist, you will play a critical role in ensuring the smooth and efficient flow of patient information and services.

Key Responsibilities:
  • Admitting Duties: Perform admitting duties for all patients admitted for services at the hospital, ensuring accurate and timely completion of medical necessity / compliance checks, patient instructions, and insurance information.
  • Customer Service: Provide excellent customer service as measured by Press Ganey, operating the telephone switchboard to relay incoming, out-going and inter-office calls as applicable.
  • Quality Auditing and Reporting: Utilize quality auditing and reporting systems to ensure accounts are corrected, conducting audits of accounts and assuring that all forms are completed accurately and timely.
  • Pre-Registration: Pre-register patient accounts prior to patient visits, including inbound and outbound calling to obtain demographic, insurance, and other patient information.
  • Consent and Education: Explain general consent for treatment forms to the patient/guarantor/legal guardian, obtain necessary signatures and witnesses name, and distribute patient education documents.
  • Insurance Verification: Review eligibility responses in insurance verification system and appropriately select the applicable insurance plan code, enter benefit data into system to support POS (Point of Service Collections) and billing processes.
Requirements:
  • Education: High School Diploma/GED Required
  • Experience: 1+ years of customer service experience
  • Certifications: CRCR Required within 6 months of hire (Company Paid)
About Ensemble Health Partners

We are a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Our mission is to empower our people to challenge the status quo and be the difference in healthcare.



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