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Customer Engagement Associate

2 months ago

Bristol, Tennessee, United States Metrobank Full time

Customer Service Representative

Team: Retail & Business Banking

Location: Bristol Broadmead

Starting Salary: Competitive based on experience

Role Overview:

As a Customer Service Representative, you will play a vital role in delivering exceptional service to our customers. Your responsibilities will include:

  • Welcoming and assisting customers with a friendly demeanor.
  • Identifying customer needs and providing tailored solutions.
  • Facilitating account openings and offering credit facilities.
  • Guiding customers in using our innovative banking services.
  • Engaging in community events to enhance customer relationships.

Ideal Candidate:

We are looking for individuals who are:

  • Dedicated to providing outstanding service and convenience.
  • Committed to personal and professional growth within the organization.
  • Quick learners who thrive in a dynamic and fast-paced environment.
  • Detail-oriented and capable of building strong customer relationships.

Training and Development:

At Metro Bank, we believe in nurturing talent from within. You will receive comprehensive training and support to excel in your role, even if you do not have prior banking experience. Your ability to handle complex customer inquiries will be essential.

Flexibility:

This role requires a willingness to work various shifts throughout the week, as we are committed to serving our customers seven days a week.

Join Us:

If you are passionate about transforming banking experiences and are ready to make a difference, we invite you to explore this opportunity with us.