Administrative Support Associate
4 days ago
Job Summary
Norwood Crossing is seeking a highly organized and detail-oriented Administrative Support Associate to join our team. As a Front Desk Receptionist, you will be responsible for providing exceptional customer service and administrative support to our facility.
Key Responsibilities
- Answer incoming calls and direct them to the appropriate personnel or department.
- Take and deliver phone messages or transfer calls to voice mail when necessary.
- Provide general information about Norwood Crossing to callers, including directions and other relevant details.
- Welcome visitors and determine the nature of their business, announcing them to the appropriate personnel.
- Perform administrative tasks such as typing, filing, and photocopying to meet the needs of the facility.
- Comply with orientation and training requirements as outlined by state regulations and company policies.
- Operate standard office equipment, including photocopiers, fax machines, and multi-line phones.
- Receive, sort, and distribute mail as needed.
- Assist other departments as required, including Nursing, Dining Services, and Activities.
- Demonstrate an understanding of compliance and ethics program policies and procedures.
- Complete mandatory safety, compliance, HIPAA, and state and federal regulatory training as required.
- Maintain confidentiality and perform other duties as assigned.
Requirements
- High school diploma or equivalent required; two to three months of related experience and/or training preferred.
- Strong organizational skills and a general understanding of clerical office functions.
- Excellent data entry skills and basic computer skills, including Microsoft Office proficiency.
- Ability to work efficiently in a fast-paced, multi-tasking environment with deadlines.
- Excellent follow-up and communication skills.
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