Sales Administration Associate
2 weeks ago
Join CDW as a Sales Operations Associate, where your contributions will make a significant impact in the IT sector. As a recognized leader in technology solutions, CDW empowers businesses, government entities, educational institutions, and healthcare organizations worldwide.
In this pivotal role, you will support the growth of our Small Business, Public, and Corporate sales divisions by delivering essential administrative and operational assistance to our top sales professionals.
Key Responsibilities:
- Provide comprehensive administrative and operational support to CDW sales representatives.
- Manage order entry processes, including installations, contract additions, and bid submissions.
- Oversee web order processing and handle basic sales reporting requests.
- Act as the primary contact for inquiries regarding order statuses, customer relations, and ICAN facilitation, ensuring timely follow-ups as necessary.
- Process and track customer service requests and return merchandise authorizations.
- Administer special pricing programs and deal registrations, such as HP Big Deal Contract and Cisco OIP.
- Ensure all tasks are completed efficiently and effectively.
- Manage bids and contracts, including price and freight adjustments.
- Handle inbound Sales Purchase Orders and follow up on estimated times of arrival for back-ordered items.
- Maintain daily sales order routers and sales order manager screens.
- Provide administrative support for customer visits and undertake special projects as requested.
Qualifications:
- High school diploma or equivalent required.
- A minimum of one year of experience in Sales Support, Operations, or Customer Service is preferred.
- Intermediate to advanced proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
- Demonstrated flexibility, adaptability, and a positive outlook in a dynamic work environment.
- Strong relationship-building skills with both internal and external stakeholders.
- Excellent organizational, written, and verbal communication skills.
- Attention to detail and strong problem-solving abilities.
- Ability to manage multiple priorities and demonstrate a sense of urgency.
- Experience with various order systems and a quick learning aptitude for new processes.
Preferred Qualifications:
- Associate or Bachelor's degree.
- One year of sales experience.
- Experience with SPS.
About CDW:
CDW is a premier technology solutions provider, with a presence in over 250,000 workplaces globally, ranging from startups to large corporations. Our commitment to diversity and inclusion drives innovation and enhances problem-solving capabilities, ensuring we deliver the best solutions for our clients in a rapidly evolving technological landscape.
Benefits Overview:
For more information on our benefits, please visit our official website.
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