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Bilingual Office Clerk

2 months ago


Fayetteville, North Carolina, United States Kimbrell's Furniture Full time
Job Summary

Kimbrell's Furniture is seeking a highly skilled and professional Bilingual Office Clerk to join our team. As a key member of our customer service department, you will be responsible for communicating directly with customers, resolving their debts, and collecting payments in a timely and professional manner.

Key Responsibilities
  • Customer Interaction: Interact with customers diligently, courteously, and professionally while collecting payments.
  • Cash Management: Have good knowledge of cash management procedures and best practices. Ability to handle transactions accurately and responsibly.
  • Collection Procedures: Follow set strategies for collection procedures.
  • Account Monitoring: Monitor accounts to identify outstanding debts.
  • Customer Data Collection: Ability to gather and verify customers' personal and credit information.
  • Customer Retention: Retain customer loyalty while initiating processes for the collection of payments.
  • Record Keeping: Maintain and update records of customers from whom collections are made.
Requirements
  • Experience: Proven experience in a similar role.
  • Teamwork: Cooperation and the ability to work in a team setting is a vital skill required for this position.
  • Knowledge: Knowledge of billing procedures and collection techniques.
  • Technical Skills: Working knowledge of MS Office and databases.
  • Communication Skills: Excellent communication skills (written and oral).
  • Office Experience: Office experience.
  • Problem-Solving Skills: Problem-solving skills.
  • Availability: Weekend and Holiday availability.
  • Bilingualism: Must be Bilingual (Spanish).