Customer Service Liaison

4 weeks ago


Fayetteville, North Carolina, United States Kimbrell's Furniture Full time

As a Customer Service Liaison at Kimbrell's Furniture, you will play a vital role in communicating directly with customers to resolve their debts and collect payment. This role requires a high level of professionalism, customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment.

A high level of attention to detail, confidentiality, and excellent record keeping ensure that payment plans are recorded and followed as agreed.

Responsibilities:

  • Interact with customers diligently, courteously, and professionally while collecting payments.
  • Must have good knowledge of cash management procedures and best practices. Ability to handle transactions accurately and responsibly.
  • Follow set strategies for collection procedures.
  • Monitor accounts to identify outstanding debts.
  • Ability to gather and verify customers' personal and credit information.
  • Retain customer loyalty while initiating processes for the collection of payments.
  • Maintain and update records of customers from whom collections are made.

Requirements:

  • Proven experience or similar role.
  • Cooperation and the ability to work in a team setting is a vital skill required for this position.
  • Knowledge of billing procedures and collection techniques.
  • Working knowledge of MS Office and databases.
  • Patience and ability to manage stressful work situations.
  • Excellent communication skills (written and oral).
  • Office experience.
  • Problem-solving skills.
  • Weekend and Holiday availability.
  • Must be Bilingual (Spanish).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Kimbrell's Furniture, we take pride in providing exceptional customer service and quality merchandise. We believe in caring for our customers and local communities, and we are looking for dedicated individuals to join our team.



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