Bilingual Customer Service Representative

2 weeks ago

Fayetteville, United States Arisa Health Full time

Arisa Health is seeking candidates to fill a Bilingual Customer Service Representative position in our Fayetteville & Springdale school-based departments.Candidates must be able to fluently communicate in both English and Spanish.

Arisa Health is Arkansas' largest and most comprehensive nonprofit behavioral health provider. Formed by the affiliation of 4 long-standing Arkansas community mental health centers, Arisa Health leads with exceptional care that nurtures health and well-being for all. Arisa provides outpatient services, Crisis services and emergency screening, substance abuse counseling, intensive children services, intensive adult services, medical services, and residential services in 41 Arkansas counties.

The Bilingual CSR will also provide interpreting services for Arisa associates who are working with Spanish-speaking clients and their family members.

This position is classified as full-time, non-exempt (hourly).

Work hours: Full time, Monday - Friday, 8:00 a.m. - 5:00 p.m.

What our Customer Service Representative will do:

  • Schedule appointments on behalf of therapists and proactively work to fill open spots on therapists' calendars when cancellations arise
  • Check clients in and out in a timely manner
  • Complete pre-appointment checks for clients.
  • Prepare and maintain client records, maintain accuracy of fee agreements, update eligibility, assessing that needed pre-certifications and authorizations are in place.
  • Provide timely notification of appropriate staff as needed for entry of authorizations
  • Provide an interactive, welcoming response to all Arisa Health inquiries for service by engaging clients in a supportive, non-judgmental way.
  • Work and reconcile reports within the Electronic Health Record
  • Work with staff on problems related to weekly reports and/or billing issues.
  • Answer phones, taking accurate messages and routing calls as appropriate.
  • Collect payments in accordance with Arisa Health payment policy and entering of payments into the Electronic Health Record
  • Reconcile reports within the Electronic Health Record and work with staff on problems related to weekly reports and billing issues.
What we look for in a Customer Service Representative:
  • High school diploma or equivalent required
  • Ability to multitask
  • Good organizational skills
  • Excellent written and verbal communication skills
  • Excellent attention to detail
  • Ability to work independently, establish priorities and organize workload
  • Problem- solving mindset
  • Good communication skills required
  • Excellent telephone skills required
  • Willingness and ability to alter duties to support the needs of the business
Preferred experience:
  • One year of experience in a medical office is preferred
What we offer our team members:
  • A company dedicated to transforming communities one life at a time.
  • A great benefits package that includes (but is not limited to) Medical/Dental/Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts.
  • Ongoing training throughout your employment
  • Paid Time Off and Holidays throughout the year to recharge.
  • Company sponsored Whole Health programs designed to recharge our teams.


Arisa Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability.

Arisa Health aspires to lead with exceptional care that nurtures health and well-being for all by promoting an environment that is welcoming, equitable, inclusive, and diverse. We desire a workforce that represents the communities we serve. As such, we aim to make a difference by building a trustworthy culture that advances opportunities for growth while also encouraging excellence, innovation, and collaboration. At Arisa Health, we endeavor to work and live with passion as we strive to transform communities' one life at a time.

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