Customer Success Coordinator
3 weeks ago
Fire Equipment Inc. is a leading provider of life safety solutions, and we are seeking a highly skilled Customer Success Coordinator to join our team. As a key member of our operations team, you will play a critical role in ensuring the seamless execution of our customer service initiatives.
Key Responsibilities:
- Maintain accurate and up-to-date customer profiles in our CRM system.
- Review customer agreements for accuracy and collaborate with the sales team as needed.
- Release work orders and process customer renewals in a timely manner.
- Update customer profiles with upsells and equipment changes.
- Process billing for preventive maintenance work orders and assist with collections as needed.
- Run inspection reports for technicians, customers, or internal business partners as required.
Requirements:
- Excellent attention to detail and commitment to delivering high-quality work.
- Superior customer service skills and ability to build rapport with internal and external customers.
- Strong interpersonal communication skills and ability to work well in a fast-paced environment.
- Ability to quickly learn new software applications and adapt to technological advancements.
- Strong understanding of customer relationship management (CRM) software and proficiency in utilizing it for customer tracking and management.
Benefits:
- Competitive salary and benefits package.
- 401(k) with company match.
- Medical, dental, and vision insurance package.
- Disability and life insurance package.
- Paid vacation and holidays.
Fire Equipment Inc. is an equal opportunity employer and is committed to creating a diverse and inclusive work environment.
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