Customer Success Manager

2 weeks ago


Medford, Massachusetts, United States Veryon Full time
Job Description

We are seeking a highly skilled Customer Success Manager to join our team at Veryon. As a Customer Success Manager, you will be responsible for owning the relationship for all accounts within your region, identifying opportunities for increased system implementation, and ensuring customer satisfaction and retention.

You will work across our organization – with marketing, sales, finance, product, and engineering - to make certain that all company efforts are properly tailored to meet customer needs and expectations.

Key Responsibilities:

  • Develop a deep understanding of the aviation maintenance issues that matter most to our customers and how Veryon's suite of products can help solve them.
  • Gain an understanding of Veryon's internal processes and how we serve our customers, and measure customer retention.
  • Develop and execute an outreach plan to all customers for introductions, potential issue identification, and surfacing any opportunities for increased system usage.
  • Become a subject matter expert (SME) in the Veryon Tracking system, with the ability to train customers 1:1, in person and on-site.
  • Manage all renewal activities and metrics, utilizing the CRM and other tools, with a focus on improving retention, and reducing churn.

Requirements:

  • Flexibility in working hours, including occasional evenings and/or weekends to meet business demands.
  • Ability to balance asking the right questions with ensuring the deliverables of peers are not impacted.
  • Proactive approach to planning, working, and communicating progress.
  • Kind, humble, and fun personality, with a focus on building strong relationships with colleagues and customers.

How We Work:

  • Fueled By Customers: We work hard so our customers can get more uptime. A customer-centered approach is on the forefront of our minds.
  • Win Together: We focus on the 'we' and not the 'me'. Collaboration is key, we value diverse backgrounds and skill sets.
  • Make it Happen: When we make a commitment, we get it done. We take a proactive approach, we commit, we adapt to evolving landscapes and problems.
  • Innovate to Elevate: We set the standard in aviation by embracing and advancing cutting edge technology.


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