Service Operations Manager

1 day ago


Medford, Massachusetts, United States Fire Equipment Inc Full time
Job OverviewFire Equipment Inc. is seeking a highly skilled Service Operations Manager to join our Regional Account Operations team. The successful candidate will be responsible for ensuring stellar service for our large customers across the New England Region. Key responsibilities include partnering with Service Coordinators to schedule technicians for key regional accounts, maintaining relationships with customer contacts, and escalating customer concerns to ensure timely and effective resolution. The ideal candidate will have proven experience in a Fire Safety technical role, strong organizational and multitasking skills, and excellent communication and interpersonal skills. Key Responsibilities
  • Assist in day-to-day scheduling operations, coordinating schedules for inspections, repairs, and emergency services for assigned accounts.
  • Escalate customer concerns, ensuring prompt and effective resolution, and maintaining high levels of customer satisfaction.
  • Optimize schedules to ensure efficient deployment of resources, monitor performance metrics, and implement improvements as needed.
  • Collaborate with senior management to establish target goals and budgets for the department, and monitor progress towards goals.
Requirements
  • Proven experience in a Fire Safety technical role.
  • Previous experience managing teams and overseeing operations.
  • Strong organizational and multitasking skills, with the ability to prioritize and manage workload effectively.
  • Excellent communication and interpersonal skills, with the ability to interact with customers and staff at all levels.
  • Proficiency in scheduling software and other relevant tools.
  • Ability to work in an office environment.
  • Demonstrated ability to work under pressure and meet tight deadlines.


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