Customer Care Associate

2 weeks ago


Frederick, Maryland, United States Wolters Kluwer Full time

Position Overview

The Customer Service Representative is responsible for managing inbound customer inquiries through various channels, including phone, mail, and email, while ensuring a professional representation of the company.

Key Responsibilities

  • Handle incoming customer communications in a courteous manner.
  • Direct calls to the appropriate departments as needed.
  • Investigate and resolve general billing inquiries.
  • Accurately complete necessary documentation and correspondence.
  • Monitor and report potential trends in customer interactions to management.
  • Participate in team meetings and contribute to departmental projects.
  • Support the training of new team members and temporary staff.
  • Adapt to changes within the company and department effectively.

Qualifications

Education: High School Diploma or G.E.D. Some college education is preferred.

Experience: Preferred experience of six months to one year in a customer service or call center setting.

Skills and Abilities:

  • Proficient in Microsoft Word and Outlook.
  • Basic knowledge of Microsoft Excel.
  • Excellent written and verbal communication skills.
  • Detail-oriented with strong problem-solving capabilities.
  • Able to manage multiple tasks while prioritizing effectively.
  • Competent in handling escalated customer issues.
  • Flexibility to adapt to evolving job requirements.

Travel Requirements

Occasional travel may be necessary.

Company Overview

Wolters Kluwer is a global leader in professional information services, reporting significant annual revenues and employing a diverse workforce across numerous countries.

COVID-19 Vaccination Policy

To maintain a safe work environment, Wolters Kluwer requires all U.S. employees to be fully vaccinated against COVID-19, with accommodations considered on an individual basis.



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