Customer Service Representative for Pet Care

2 weeks ago


Frederick, Maryland, United States The Green K9 Full time
Job Overview

Benefits:

  • 401(k) matching
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Opportunities for career growth

Are you passionate about pets and looking for a dynamic work environment? The Green K9 is recognized as one of the premier pet businesses in the nation, offering a unique atmosphere where pets are always welcome.


The Green K9 operates as an independent retailer specializing in healthy pet products, including grooming, self-service dog washing, and small dog daycare services. Our focus is on delivering top-notch pet food and distinctive pet supplies.


As our business expands, we are on the lookout for enthusiastic and friendly individuals to join our team. In the role of Front Desk Associate, you will serve as the initial point of contact for our clientele, ensuring a warm and inviting atmosphere that reflects our boutique style.


Perks:

  • Access to purchase pet products at wholesale prices
  • Opportunity to bring your own dog to daycare if they weigh under 40 lbs

The ideal candidate will possess:

  • A genuine love for dogs and comfort in handling various breeds
  • A confident, outgoing, and friendly demeanor
  • The ability to engage customers in meaningful conversations
  • A keen attention to detail
  • Strong computer skills and the ability to quickly learn new systems
  • Sales aptitude for promoting products
  • Effective communication skills with both customers and colleagues
  • A proactive attitude towards supporting daily operations

Key Responsibilities:

  • Welcome pet owners upon arrival
  • Check in pets for scheduled appointments
  • Handle incoming phone calls
  • Process customer payments
  • Manage appointment scheduling, confirmations, and cancellations
  • Perform various administrative tasks as needed
  • Respond to customer inquiries via email
  • Restock retail inventory
  • Assist customers with pet product purchases
  • Maintain cleanliness in self-wash areas and support daycare operations when necessary
  • Conduct minimal end-of-day cleaning tasks


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