Customer Service Representative I

2 weeks ago


Baltimore, Maryland, United States LifeBridge Health Full time

POSITION OVERVIEW:

The Customer Service Representative I utilizes established protocols, guidelines, and relevant software applications to manage client inquiries received through various channels including telephone, electronic medical record (EMR) portal, and the organizational website.

This role primarily addresses inquiries related to specific healthcare provider practices, departments, or other services offered by LifeBridge Health. Typical requests encompass scheduling appointments, processing prescription renewals, and managing activities associated with provider practices such as pre-authorization and referral follow-ups.

The representative collaborates with fellow team members and proactively identifies and addresses the needs of LifeBridge Health clients to improve the overall customer experience.


QUALIFICATIONS:
Possesses formal knowledge equivalent to an Associate's degree (2 years of college); requires expertise in a specialized area. 1-3 years of relevant experience.

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