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Customer Service Representative I

2 months ago

Baltimore, Maryland, United States City of Baltimore Maryland Full time

Position Overview:
A Customer Service Representative I is responsible for managing and addressing incoming telephone inquiries from the public regarding municipal services or information, as well as handling non-emergency police communications.

Key Responsibilities:
- Respond to calls from the community, providing accurate information and assistance.
- Document interactions and prepare necessary reports related to police inquiries.
- Collaborate with various departments to ensure efficient service delivery.

Qualifications:
- Strong communication skills and a commitment to public service.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with data entry and technology used in call centers.