Front Office Coordinator for Biltmore Cardiology

4 weeks ago


Phoenix, Arizona, United States Tenet Health Central Coast Full time

Job Title: Patient Care Liaison at Biltmore Cardiology

Overview:

This is a non-exempt role within a medical office, primarily responsible for managing front office operations in a physician's practice.

Key Responsibilities:

  • Support and uphold the mission, vision, and values of Tenet Physician Resources.
  • Comply with the Tenet HIPAA Compliance Plan and adhere to the Privacy Standards Confidentiality Agreement.
  • Actively participate in the Tenet Corporate Compliance Program by understanding compliance responsibilities as outlined in the Code of Conduct, and adhering to applicable federal and state laws, regulations, and corporate policies.
  • Welcome patients as they arrive at the practice.
  • Handle incoming calls, schedule appointments, confirm bookings, and reschedule as necessary.
  • Register patients, ensuring accurate demographic information is collected, entered into the electronic system, and insurance is verified.
  • Assist with patient check-out processes and facilitate referral processing and scheduling.
  • Collect co-payments and accurately post charges.
  • Perform charge entry and manage patient balance processing.
  • Provide patients with information regarding office policies, procedures, and practice details.
  • Guide and enroll patients in the patient portal.
  • Undertake additional duties as required.

Qualifications:

Education: High school diploma or GED equivalent.

Certification: None required.

Experience: A minimum of one year of relevant experience in customer service, preferably within a healthcare environment, or completion of a Medical Assistant program.

Other Requirements: None specified.

Work Environment:

This position is categorized as Non-Clinical/Administrative and is based in a full-time capacity.

Commitment to Diversity:

At Tenet, we are dedicated to fostering a diverse and inclusive workplace, recognizing that a variety of perspectives and experiences enhances our ability to provide exceptional patient care.



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