Treatment Coordinator

6 days ago


Phoenix, Arizona, United States Biltmore Dental Center Full time
Job Description

Company Overview

Biltmore Dental Center is a leading provider of dental care services, committed to delivering exceptional patient experiences and promoting optimal oral health.

Job Summary

We are seeking a highly skilled Treatment Coordinator to join our team. As a key member of our patient care team, you will be responsible for managing treatment plans, coordinating patient care, and ensuring seamless communication between patients, doctors, and staff.

Key Responsibilities

  • Patient Relationship Building: Develop and maintain strong relationships with patients, providing exceptional customer service and creating a warm and welcoming environment.
  • Treatment Plan Management: Review treatment plans with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment.
  • Financial Management: Collect payments and copays, monitor outstanding balances, and ensure patients are informed of our financial policy.
  • Scheduling and Coordination: Schedule new patients within two to four days of their initial call, monitor and fill Doctor or Hygiene openings, and ensure accurate and up-to-date patient records.

Qualifications

  • Customer Service Experience: Proven ability to provide exceptional customer service and build strong relationships with patients.
  • Dental Office Experience: Previous experience in a dental office setting is preferred.

Working Environment

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.



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