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Patient Service Representative for Biltmore Cardiology

2 months ago

Phoenix, Arizona, United States Tenet Health Central Coast Full time

Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Biltmore Cardiology. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.

Responsibilities

  • Adhere to and support the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
  • Adhere to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
  • Greet patients entering the physician practice and answer office phones, making appointments, confirming appointments, and rescheduling when necessary.
  • Check in patients and collect accurate patient demographics, enter data into electronic systems, and verify insurance.
  • Assist in checking out patients and assist them with referral processing and scheduling.
  • Collect co-pays and post charges.
  • Charge entry and patient balance processing.
  • Distribute information to patients regarding office policies, procedures, and information about the practice.
  • Explain and enroll patients in the patient portal.

Requirements

  • Education: High school diploma/GED or equivalent working knowledge.
  • Certification: None.
  • Experience: Must have a minimum of one year of relevant work experience (customer service), preferably in a medical setting or completion of a Medical Assistant program.

About Tenet Health Central Coast

We are committed to providing our people with an enriching and rewarding environment. We deliver the resources, tools, and support our employees need to serve our patients and customers in the best way possible, creating happier, healthier communities.