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Customer Relationship Banker

2 months ago

Needham, Massachusetts, United States Citizens Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Relationship Banker to join our team at Citizens. As a key member of our branch, you will be responsible for building and maintaining strong relationships with our customers, providing personalized financial solutions, and delivering exceptional customer service.

Key Responsibilities
  • Customer Relationship Building: Develop and maintain strong relationships with customers, understanding their financial needs and goals, and providing tailored solutions to meet their requirements.
  • Financial Solutions: Provide customers with a range of financial solutions, including deposit and loan products, investment services, and cash management solutions.
  • Customer Service: Deliver exceptional customer service, responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
  • Team Collaboration: Work closely with colleagues and other departments to ensure seamless delivery of services and achieve business objectives.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 2 years of sales and customer service experience, with a proven track record of meeting or exceeding sales targets.
  • Skills: Strong communication and problem-solving skills, ability to work in a fast-paced environment, and a passion for delivering exceptional customer service.
Preferred Qualifications
  • Cash Handling Experience: 1 year of cash handling experience, with a strong understanding of cash management principles and procedures.
What We Offer
  • Meaningful Work: The opportunity to make a real difference in customers' lives, helping them achieve their financial goals and aspirations.
  • Commitment to Community: A commitment to giving back to the community, with opportunities for volunteer work and community involvement.
  • Career Opportunities: A range of career development opportunities, including training, coaching, and career planning resources.
  • Exceptional Benefits: Comprehensive health care coverage, a 401K plan with corporate match, tuition assistance, and other benefits.