Customer Experience Team Lead

4 days ago


Shelton, Connecticut, United States Budderfly Full time

Job Summary:

Budderfly is a fast-growing, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium-sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more.

We are seeking an out-of-the-box thinking, dependable, hardworking, Customer Care Team Supervisor to join our team. As a Customer Care Team Supervisor, you will play a vital role in guiding and motivating our Care Specialists, providing the necessary leadership to ensure they offer outstanding service to our customers.

Key Responsibilities:

  • Supervise the daily activities of Care/Sr. Care Specialists
  • Set priorities for the team to ensure task completion
  • Coordinate work activities with other supervisors
  • Make decisions based on the policies, processes, and procedures of the department
  • Coach, lead, and motivate direct reports
  • Support the Director and Manager of Customer Care

Requirements:

  • Strong interpersonal, analytical, verbal, and written communication skills
  • Creative problem solver with the ability to multi-task
  • Ability to prioritize business needs quickly and efficiently
  • Ability to develop individuals for employment growth opportunities
  • 3-5 years of customer experience (CX) in a call center environment or similar, with a preferred 1 year of elevated CX (e.g., Lead, Senior, etc.)
  • Associate degree preferred, with a minimum of a High School Diploma or GED equivalent

What We Offer:

  • Career advancement opportunities in a fast-growing, supportive company environment
  • Competitive pay
  • Full benefits package including medical, dental, vision, 401K, life insurance, and disability insurance
  • Opportunity to work as part of a team that values its members and works together to achieve positive change

Budderfly is an Equal Opportunity Employer:

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career web page as a result of your disability.



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