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Customer Experience Team Lead

2 months ago

Shelton, Connecticut, United States Budderfly Full time
Job Description

Budderfly is a fast-growing, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium-sized enterprises.

We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more.

With zero upfront investment, Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy-saving solutions for our customers.

Ranked #2 in energy companies and #10 overall on the 2021 Inc. 5000 America's Fastest-Growing Private Companies list.

We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience.

We are growing quickly and looking to add talented people who are passionate about making the world a better place.

We are seeking an out-of-the-box thinking, dependable, hardworking, Customer Care Team Supervisor.

Applicants should be experienced problem solvers who can work effectively with our customers, our Care Specialists, and across Budderfly teams.

Key Responsibilities
  • Supervises the daily activities of Care/Sr. Care Specialists
  • Sets priorities for the team to ensure task completion
  • Coordinates work activities with other supervisors
  • Makes decisions based on the policies, processes, and procedures of the department
  • Coaches, leads, and motivates direct reports
  • Supports the Director and Manager of Customer Care
Requirements
  • Strong interpersonal, analytical, verbal, and written communication skills
  • Creative problem solver with the ability to multi-task
  • Ability to prioritize business needs quickly and efficiently
  • Ability to develop individuals for employment growth opportunities
  • 3-5 years of customer experience (CX) in a call center environment or similar, with a preferred 1 year of elevated CX (e.g., Lead, Senior, etc.)
  • Associate degree preferred, with a minimum of a High School Diploma or GED equivalent
What We Offer
  • Career advancement opportunities in a fast-growing, supportive company environment
  • Competitive pay
  • Full benefits package including medical, dental, vision, 401K, life insurance, and disability insurance
  • Opportunity to work as part of a team that values its members and works together to achieve positive change