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Senior Vice President of Customer Engagement

2 months ago

Shelton, Connecticut, United States PerkinElmer Full time

PerkinElmer is a distinguished leader in scientific solutions, bolstered by a global service network and distribution centers that ensure timely delivery of essential solutions. With a legacy of over 80 years in advancing science and a commitment to innovating for a healthier world, our organization collaborates closely with commercial, governmental, academic, and healthcare sectors to provide a comprehensive array of analytical solutions and OneSource services.

Position Overview
Title: Vice President, Customer Enablement North America (Hybrid)
Location: Remote - CT

We are seeking a seasoned executive to take on a pivotal role in overseeing the Field Services & Consumables divisions across North America, managing a significant P&L of approximately $150M. This position is dedicated to fostering profitable growth and delivering exceptional aftermarket services. The ideal candidate will be responsible for leading pricing strategies, improving operational efficiency, and ensuring financial excellence while achieving growth that surpasses market expectations. This role will also focus on driving enhancements across various functions to elevate customer satisfaction and profitability. Success in this position demands a strategic, data-driven mindset coupled with outstanding execution capabilities to guide sales and service teams towards exceptional performance. The team comprises around 250 full-time employees.


Key Responsibilities:
  • Strategic Development: Formulate a robust strategy for the accelerated growth of PerkinElmer's Field Services & Consumables business in North America, partnering with sales and service leaders to implement transformations that guarantee outstanding customer experiences and efficient operations.
  • Operational Leadership: Advance service capabilities and initiate operational projects to maximize engineer productivity. Strive for superior financial outcomes and establish a world-class service standard that aligns with the company's strategic objectives.
  • Financial Oversight: Develop annual budgets aimed at achieving growth rates above market averages. Identify and capitalize on market opportunities, swiftly adapting to regional trends and customer preferences while adhering to the broader business strategy.
  • Executive Leadership: Exhibit a deep understanding of business dynamics and market trends. Inspire teams with a compelling vision that motivates collective achievement, demonstrating effective decision-making and strategic direction.
  • Coaching Sales Leaders: Provide hands-on leadership to the Service and Consumables sales teams to enhance performance and processes. Cultivate the skills of team leaders in strategic planning, sales execution, and customer engagement through effective training and feedback.
  • Collaboration with Product Sales Leaders: Collaborate closely with North America's product sales leader to nurture a customer-centric culture. Align strategies and initiatives to prioritize customer needs and experiences, integrating feedback to drive innovation and improve the customer journey.
  • Global Standards Implementation: Work with global Commercial Excellence and Value Creation teams to incorporate global processes, standards, and analytics into regional operations. Leverage global insights to enhance regional sales effectiveness, operational efficiency, and data-driven decision-making.
Qualifications:
  • Bachelor's degree in business or science; post-graduate studies preferred.
  • 10+ years of experience in life sciences, analytical instruments, or medical devices, particularly in capital equipment, service, and consumables sectors.
  • Demonstrated success in driving profitable sales and market growth consistently.
  • Prior leadership experience managing P&L, service, or sales teams.
Preferred Attributes:
  • Results-Oriented Leadership: Exhibits strong business acumen and expertise in the analytical instruments sector, making informed and confident decisions.
  • Problem-Solving Skills: Advanced capability in addressing operational challenges and financial performance with effective solutions.
  • Accountability: Takes ownership of communicating business priorities, establishing clear targets for the team, and driving accountability in alignment with organizational goals.
Customer-Focused Mindset:
  • Oversees the entire aftermarket customer journey, concentrating on operational and product enhancements to boost customer satisfaction.
  • Implements tailored customer service improvements that address the unique technical and support needs of the analytical instruments sector.
  • Utilizes strong analytical and financial skills to make informed decisions, ensuring alignment of operational and sales processes with customer needs and business objectives.
Integrity and Leadership:
  • Maintains the highest ethical standards, earning respect through principled decision-making.
  • Builds and nurtures a diverse, high-performing leadership team, addressing performance issues with empathy and effectiveness.
  • Promotes innovation and operational excellence, serving as a role model to inspire and motivate the team.
Adaptability:
  • Responsive to change, effectively communicating the rationale behind strategic shifts and inspiring team buy-in.
  • Demonstrates resilience under pressure, adjusting resource allocation to meet changing business demands.
  • Actively seeks feedback for self-improvement, showcasing a commitment to personal and professional development.
  • Inspires others with a clear vision of broader goals and impact.

The annual compensation range for this full-time role is $186,000 to $275,000. The final base pay offered will be determined by factors such as internal equity, work location, and individual qualifications including job-related skills, experience, and relevant education. PerkinElmer values diversity and is an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, gender, identity, orientation, national origin, genetics, disability status, age, or veteran status among other characteristics protected by applicable law. PerkinElmer is dedicated to fostering a diverse workforce.