Guest Relations Specialist
2 weeks ago
Position Summary
As a Guest Relations Specialist, you will play a crucial role in enhancing guest satisfaction through efficient check-in and check-out processes, as well as the attentive management of hotel services tailored to each guest's needs. Your focus will be on enriching the guest experience by promoting hotel amenities, facilities, and local events, ensuring that every visitor feels welcomed and informed.
Key Responsibilities:
- Possess a minimum of one year of experience in hospitality, customer service, or sales. * Preference will be given to candidates demonstrating a strong history of exceptional customer service or sales achievements in various sectors, showcasing leadership skills, excellent verbal and written communication abilities, and proficiency in software applications such as Word, Excel, and Adobe.*
- Exude a warm and friendly demeanor, with a strong customer focus and a passion for providing a positive experience.
- Demonstrate solid computer skills and familiarity with point-of-sale systems.
- Efficiently register guests at the hotel with a courteous approach, utilizing up-selling techniques to enhance room rates; prepare for group arrivals and departures, as well as VIP check-ins. Welcome, register, and allocate rooms to guests. Answer phone inquiries promptly and courteously.
- Respond swiftly to guest inquiries or concerns in a friendly manner, ensuring appropriate actions are taken and following up to guarantee guest satisfaction. Employ creative problem-solving skills to address guest objections and ensure complete satisfaction.
- Complete daily administrative tasks, including cash handling, documenting adjustments, miscellaneous postings, and check-out procedures.
- Support sales and marketing initiatives as directed by the Sales Director and General Manager.
- Maintain a professional appearance and demeanor at all times.
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