Guest Relations Specialist
2 months ago
Position Summary
As a Guest Relations Specialist, you will play a crucial role in ensuring guest satisfaction through efficient check-in and check-out processes, as well as the attentive coordination of hotel services tailored to each guest's needs. Your focus will be on enhancing the guest experience by promoting hotel amenities, facilities, and local events.
Key Responsibilities:
- Possess a minimum of one year of experience in hospitality, customer service, or sales. * Preference will be given to candidates with a demonstrated history of outstanding customer service or sales achievements in other sectors, showcasing strong leadership skills, excellent verbal and written communication abilities, and proficiency in computer applications such as Word, Excel, and Adobe.*
- Exude friendliness, a customer-first attitude, and a passion for providing exceptional service, along with knowledge of the local area.
- Demonstrate solid computer skills and experience with point-of-sale systems.
- Efficiently register guests at the hotel, utilizing up-selling techniques to maximize room rates; prepare for group arrivals and departures, as well as VIP check-ins. Welcome, register, and allocate rooms to guests. Answer phone inquiries promptly and courteously.
- Address guest requests or concerns swiftly and amicably, ensuring appropriate actions are taken. Follow up to guarantee guest satisfaction. Employ creative problem-solving to address guest objections and ensure complete satisfaction.
- Complete daily administrative tasks, including cash handling, documenting adjustments, miscellaneous postings, and check-out procedures.
- Support sales and marketing initiatives as directed by the Sales Director and General Manager.
- Maintain a professional appearance and demeanor at all times.
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