Hotel Reception Specialist

2 months ago


Airway Heights, Washington, United States Northern Quest Resort & Casino Full time
Employment Opportunity: Northern Quest Resort & Casino is committed to being an equal opportunity employer. In accordance with federal regulations, we prioritize hiring preferences for qualified applicants in the following order: 1) Tribal Members; 2) Descendants or Spouses of enrolled Tribal Members; 3) enrolled members of other Tribes; 4) all other candidates.

At-Will Employment: Employment at Northern Quest Resort & Casino is at-will, meaning it can be terminated at any time, with or without cause or notice, by either the employee or the employer.

Drug-Free Workplace: Northern Quest Resort & Casino maintains a drug-free environment. All candidates will undergo drug testing upon hire and may be subject to random testing during employment.

Background Checks: All applicants and employees may be required to undergo a background investigation.

Core Values:
We are dedicated to providing exceptional hospitality, ensuring that every guest feels valued and welcomed.

Key Responsibilities:
  • Facilitate the check-in and check-out process for guests at Northern Quest Resort & Casino.
  • Ensure adherence to internal controls and policies.
  • Provide anticipatory service with a genuine interest in guest satisfaction.
  • Manage guest inquiries regarding hotel services and local attractions.
  • Perform end-of-shift banking and report discrepancies to management.
  • Answer phone calls promptly and professionally.
  • Collaborate with team members to uphold high service standards.
  • Promote hotel amenities and services to guests.
  • Comply with safety and loss prevention protocols.
  • Maintain accurate records of room availability and guest accounts.
  • Assist with reservations for dining, entertainment, and transportation.
  • Process charges to guest accounts accurately.
  • Exhibit professionalism and courtesy in all interactions.
  • Ensure guest confidentiality is maintained.
  • Attend to any reasonable requests from management.
Qualifications:
  • High school diploma or equivalent.
  • Experience in a similar role preferred, with a background in hospitality being a plus.
  • Proficient in computer systems and Microsoft Office applications.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks efficiently.
Physical Requirements:
  • Ability to lift and move objects up to 50 pounds.
  • Frequent verbal communication and interaction with guests.
  • Ability to stand or sit for extended periods.
Work Environment:
The work environment is dynamic, requiring adaptability to various conditions. Employees may encounter tobacco smoke and varying noise levels. Reasonable accommodations will be made for individuals with disabilities to perform essential functions.

Join us in delivering outstanding service and creating memorable experiences for our guests at Northern Quest Resort & Casino.

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