Guest Experience Specialist

1 month ago


Sterling Heights, United States Continental Full time
Guest Experience Specialist

Department: SH Market Admin 116009

Employment Type: Full Time

Location: Sterling Heights

Reporting To: Emily Fitzgerald

Compensation: $19.00 / hour

Description

Facilitates all new Market openings including Client Communication, Client Engagement Events, and Hybrid Market Openings.

Essential Duties & Responsibilities
  • Marketing: Working closely with the Market Twenty 4 Seven Marketing & Merchandising Manager on all our pre & post market opening materials. Assist in field execution for Marketing Signage, Plano grams, Promotions, Newsletter, etc.
  • Scheduling: Maintain Market openings schedule and develop timelines for pre-openings. Communicate directly with Client contact regarding opening schedule and opening related activities.
  • Troubleshooting: Helps reduce kiosk issues. Seek and Solve for Operational Opportunities to improve customer service and increase Market Sales.
  • Customer Relations: Handles all Market related customer issues and participates in client meetings. (Market Cards, Refunds, Kiosks issues, Monthly Newsletters, etc.)
  • Site Visits: Assists with new or potential customer site visits as a part of the sales process.
  • Guest Experience Reporting: Performs store inspections as directed by Market Leadership. Drives accountability and troubleshooting.
  • Administrative Tasks: Primary tasks will include, but are not limited to, answering phones, managing outlook calendars, invoicing, data entry, tracking and reporting, and special projects, Market Gift Cards.
  • Market Action Plans: Participate and execute tasks accordingly.
  • Avanti/365: Responsible for communicating as well as for training Market Management and other necessary team members on new all system upgrades & tools. Works closely with Loss Prevention to troubleshoot any flaws within the system.
  • System Management: Act as operational liaison for AMS and 365 systems. Communicate system issues with appropriate supplier.
Job Requirements
  • High-School Diploma or GED
  • Must be able to pass DOT.
  • Chauffeurs license (if applicable).
  • Prior retail experience and familiarization with basic merchandising concepts strongly preferred.

#CONALB

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