Customer Care Quality and Processing Specialist
2 weeks ago
Unite Health Share Ministries (UHSM) is a nonprofit, faith-based health sharing ministry that facilitates member-to-member health sharing among fellow Christians. We are seeking a highly skilled Customer Care Quality and Processing Analyst to join our team.
This role is crucial in evaluating the performance of our customer care professionals, conducting quality assurance checks on phone calls, emails, chats, and all member interactions across various departments to ensure adherence to quality and compliance standards.
The ideal candidate will have exceptional ability to spot discrepancies and review information meticulously, with proficiency in Microsoft Office Suite and at least 1 year of relevant experience.
Key Responsibilities- Process new business and applications, including detailed eligibility reviews, fulfillment of pending requirements, client notices, and application completion.
- Review, assess, and audit phone calls, emails, and chats with members.
- Handle operational tasks, including cancellations, program changes, self-enrollments, retention saves, and healthy discounts.
- Provide actionable feedback departmentally to ensure excellence across all support functions.
- Report any violations found during audits and provide constructive feedback to drive improvements.
- Generate comprehensive daily, weekly, and monthly reports reflecting support performance and outcomes.
- Identify training needs based on performance evaluations and collaborate with manager to discuss feedback and plan for improvements.
- Competitive Hourly + Health, Dental, Vision, 403(b), and Total Rewards.
- Opportunity to make important enhancements to the Healthcare industry.
- Great culture where you work with the founders and key stakeholders in a relaxed, but innovative atmosphere.
UHSM is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace.
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