Customer Service Representative
6 days ago
Job Summary: AtWork Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, managing customer orders, and ensuring timely delivery of materials.
Key Responsibilities:
- Order Management: Utilize ERP systems to create and process customer orders accurately and efficiently, ensuring seamless order fulfillment and customer satisfaction.
- Customer Setup: Set up and maintain customer accounts, ensuring all details are accurate and up-to-date, and providing a positive customer experience.
- Vendor Purchases: Coordinate with vendors to manage purchase orders and ensure timely delivery of materials, maintaining strong relationships with suppliers.
- Customer Support: Provide exceptional customer service through phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Administrative Support: Create and update records, prepare documents, and perform other administrative tasks to support the customer service team.
- Data Entry: Maintain accurate records of customer interactions, orders, and transactions within the ERP system, ensuring data integrity and compliance.
Qualifications:
- Experience: 3+ years in a customer service role within a manufacturing environment, with a proven track record of providing exceptional customer service.
- ERP Proficiency: Strong experience with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) for order processing and inventory management.
- Attention to Detail: High level of accuracy in data entry and record keeping, with a focus on maintaining data integrity and compliance.
Benefits:
- Competitive Salary and Benefits Package: AtWork Group offers a comprehensive benefits package, including health, dental, and vision insurance, 401(k), and paid time off and holidays.
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